Commonwealth Bank Home  home | site index | help | glossary | locate us | contact us  
What is XPOS?  How it Works  How You Benefit  How Customers Benefit  What is BPOINT?
FAQs

General questions about XPOS

What kind of EFTPOS terminal do you need to have?
XPOS makes it easy to create new revenue streams for your business by providing customers with additional products and services.  What's more, XPOS is available via a number of different EFTPOS facilities.  That means it's built to suit small or medium businesses, right up to large institutional operations.

XPOS on EFTPOS PLUS
EFTPOS PLUS terminals provide XPOS at no extra charge, with enhanced capabilities.

Products available include mobile phone cards, magazine subscriptions, toll passes, attraction tickets and out-of-hours bill payment with BPOINT.

Optional features include BPOINT bill payment (with barcode scanner provided), Bartercard acceptance, and electronic gift card acceptance for ECom Industries clients.

XPOS Integrated
XPOS is now available as a PC application direct on a point of sale.

Exclusive to the Commonwealth Bank, XPOS Integrated is a first to Australia.  It makes it easy, for example, to include a mobile recharge or a fishing license to a grocery bill or a tank of fuel.

XPOS is provided by point of sale vendors as an additional module to your EFTPOS service.  XPOS Integrated runs off a broadband or dial up connection on your PC and is compatible with all PINpad types.

XPOS Integrated is provided free of charge by the Bank, however point of sale vendors may charge for the service.

XPOS Integrated Point of Sale Vendors
JDA Software Australia
Scanning Systems Australia (SSA)
Worldsmart Retech

How do I install it?
You won't have to install an EFTPOS PLUS facility, our representatives will come out and install it for you. They'll contact you to arrange a convenient time for installation.

If XPOS is on your Point of Sale, your POS vendor will discuss the installation with you.

What's the application process to upgrade, and how long does it take?
To upgrade from your current Commonwealth Bank EFTPOS facility, call 13 1998, 24 hours a day, 7 days a week. Installation only takes about 15 minutes, and our representatives will contact you beforehand to arrange a convenient time.

To upgrade your current Point of Sale you will need to contact your POS provider. You will also need to call us on 13 1998, 24 hours a day, 7 days a week.

What are the technology requirements?
You simply require an analogue dial-up phone line and access to a power point for your EFTPOS PLUS facility.

If you are upgrading your Point of Sale, speak to your POS provider. XPOS Integrated uses the same communications as the Point of Sale register - either Broadband or PSTN dial.

Questions about XPOS products and services

Can I choose the products?
We will work with you to develop the right mix of products compatible with your business type.

I already sell these products physically, so why should I change to electronic delivery?
Electronic delivery of products frees up shelf space and alleviates shrinkage concerns. Products are printed and issued by the terminal when required, eliminating expensive up-front costs. There is no capital outlay and you can't run out of stock.

What is the payment process?
The Terminal Rental Fee is debited from your account as per your current agreement with the Bank.

The product proceeds are debited from your nominated transaction account 1-3 times a week, depending on the product set you choose, less your commissions.

How does it work?
Click here for a full explanation.

What about security among staff?
The terminal ensures authorised operator-only access by way of a user ID to access all XPOS products and services.

If you have XPOS Integrated, your Point of Sale will have operator access also.

Questions about XPOS bill payments 

What is BPOINT?
BPOINT is an over-the-counter bill payment service that will allow consumers to pay their bills at participating BPOINT retailers using XPOS, during their normal shopping routine.

How do I obtain more information about BPOINT?
Call 13 1998 , 24 hours a day, 7 days a week. Or click here to send us an enquiry email.

What payment types will be accepted via BPOINT?
Credit and charge card, debit card and cash will all be acceptable. However, the billers will choose which payment types they will accept, eg. some billers do not accept credit card payments.

When will I receive the commission payments for bills processed?
Commissions are paid weekly on a Monday night for bills processed the previous week.

Who can I contact for BPOINT assistance?
The XPOS Help Desk on 1300 553 772 or the biller.

Will BPOINT issue a receipt for every payment processed?
Yes. The receipt will be proof of payment and will include the biller and customer details, transaction trace number, receipt number and the amount paid.

 



Testimonials
FAQs
Support
Contact Us
BPOINT Locator
What's New
Merchant Login
Home
Order XPOS Now!
For more information call 13 1998, 24 hours a day, 7 days a week. Click here to order XPOS or email an enquiry.
  BACK TO TOP  



  If you require the HTML version or cannot see the image above click here.

 Security & Privacy | Site Information | © Commonwealth Bank of Australia  ABN 48 123 123 124